Privacy Policy

Le Vieux Portail

Our Privacy Policy

At Le Vieux Portail, we value the privacy of our guests. In this privacy policy, we explain what data we collect, why we need this data, how we process and protect this data, and your rights regarding your personal data. We comply with the General Data Protection Regulation (AVG).

What data do we collect?

We collect only the information necessary to process your reservation and provide excellent service, including:

    • Personal information: Name, address, phone number, e-mail address.
    • Reservation Information: Dates of your stay, preferences and special requests.
    • Payment Data: Only the data needed to process payments.
    • IP Address: When you visit our website, we may collect information about your location and Internet connection.
Why do we collect your data?

We use your personal information for the following purposes:

    1. Processing your reservation and managing your stay.
    2. Answering questions and communicating about your reservation.
    3. Meeting legal obligations, such as tax returns and registration with local authorities.
    4. Improving our services based on feedback and analysis.
    5. Sending marketing and promotional communications (only with your consent).
How will your data be protected?

We take appropriate technical and organizational measures to protect your data from loss, unauthorized access, disclosure or alteration. These measures include:

    • Data encryption during transmission (SSL certificate on website).
    • Limited access to personal data within our team.
    • Regular security audits of our systems.
With whom do we share your data?

Your information will not be sold or shared with third parties unless:

    1. This is necessary for the execution of your reservation (for example, payment transactions through a secure payment partner).
    2. We are required by law to share data (for example, with local authorities).
    3. You have given us explicit permission to share data.
How long do we keep your data?

Your data will be kept only as long as necessary for the purposes for which it was collected:

    • Reservation data: up to 7 years (due to legal retention obligations).
    • Marketing data: until you unsubscribe from our newsletter or other marketing communications.
    • Other data: as short as possible, unless longer required by law.
What are your rights?

You have the right to:

  1. Request access to the personal information we hold about you.
  2. Correction of incorrect or incomplete data.
  3. Deletion of your data (right to be forgotten), unless we are required by law to retain it.
  4. Request restriction of processing.
  5. Object to the use of your information for marketing purposes.
  6. Request data transfer (transfer of data to another organization).

To exercise any of these rights, please contact us using the contact information below.

Cookies and tracking

Our website uses cookies to improve the user experience. These cookies do not store personal data unless you give permission. You can disable cookies through your browser settings.

Contact details

If you have any questions about this privacy policy or your information, please contact us:

  • Le Vieux Portail
  • Saint-Jacques 84490, Saint-Saturnin-lès-Apt, France
  • E-mail: levxportail.com
  • Phone: 0033 7 86 96 25 72
Changes to this privacy policy

We reserve the right to change this privacy policy at any time. The most recent version is always available on our website.

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